Refund policy

Return Policy

At HandsMagic, we take pride in delivering high-quality products. All sales are final, and we do not accept returns under any circumstances.

Exceptions

  • If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will review the case and offer a suitable resolution.

For any concerns, please reach out to our support team at wecare@handsmagic.com

Refund Policy

At HandsMagic, customer satisfaction is our priority. We offer refunds under specific conditions to ensure a fair and transparent shopping experience.

1. Refund Eligibility

We provide refunds only in the following cases:

  • The product is damaged or defective upon arrival.
  • The order was incorrect or incomplete due to our mistake.

2. Refund Process

To request a refund, customers must:

  1. Contact us at wecare@handsmagic.com within 48 hours of receiving the product.
  2. Provide clear images or video proof showing the defect, damage, or issue.
  3. Once verified, we will process the refund as per the customer’s preferred method.

3. Refund Methods

Customers can choose from the following options:

  • Original Payment Method (Refund credited to the original transaction source)
  • Store Credit (Refund amount added as credit for future purchases)
  • Exchange (Replacement product sent instead of a refund)

4. Refund Processing Time

  • Refunds are processed within 2 to 7 business days after approval.
  • The actual refund time may vary depending on the payment provider.

5. Partial Refunds

  • In certain cases, we may offer a partial refund after reviewing the claim.
  • The percentage of the refund depends on the level of damage or defect.

6. Contact Us

For refund inquiries, please reach out to:
📍 Address: Agri Gropro, Patuaha, Saharsha - 852201, Bihar, India
📞 Call Us: +91 93040 35093
📧 Email: wecare@handsmagic.com